Principal Specialist- Continuous Improvement Analyst

Position Role Type:

Hybrid

Who We Are:

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What are our expectations?

Pratt & Whitney Canada supports over 13 000 operators with more than 40,000 active spare parts. In the Spare Parts organization, we manage the relationships with key worldwide customer accounts, while deploying processes and mechanisms to anticipate and respond to their specific needs.

We are looking for a Customer Service professional who will act as an internal support and point of contact for the team managing our customer accounts. If you are customer oriented, like a dynamic work environment and have significant customer service experience, this opportunity is for you.

You will be responsible to support the Customer Service Representatives in their daily transactional tasks and customer communications, with the objective to ensure continued state of the art service level to our valued customer base. This will require a strong ability to work with internal stakeholders, find solutions and build consensus.

What You Will Do:

• Manage all aspects of customer transactions in our systems (SAP and others)

• Work with internal teams with the objective of supporting our customers

• Support the spare parts team with audit compliance