Analyze issues received by incident management portal and provide clarification, solution and workarounds for them
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Provide support to business queries including incident tracking and triaging
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Communicating SEV1 issues and upcoming production outage notifications to operations management leadership and respective groups
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Coordinating with third party vendors and other application owners as and when needed
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Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines
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Publish weekly/Monthly/Ad-hoc reports as per business need
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Provide environment support including environment monitoring, deploying fixes, enhancements, sanity test and batch support
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Perform release and change management services to cover defect management, prepare release deliverables related documentation, data fixes for workarounds
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Provide QA support as part of unit, system and user acceptance testing
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Support admin activities like status reporting and metrics generation for stakeholders
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Support application audit, disaster recovery testing and Pen testing activities
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RCA on production issues and plan for permanent fixes
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Adhere to SLA’s and deliver projects on agreed timeline
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Experience in handling onshore stakeholders
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Identifying vulnerability and involve in patching activities
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What is in it for you?
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Standard MMC Salary Package
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Standard MMC Colleague Benefits
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We will count on you to:
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Programming skills in JAVA
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Working knowledge of Hibernate, Spring Framework including Sprint boots and Spring Batch
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Good understanding of relational database concepts, Oracle PL/SQL
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Must have Level 2 and Level 3 App Support experience on Java technology
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Must have ITIL knowledge or certification
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Knowledge of bug tracking and source code management tools like Jira and bit bucket
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Ability to multi task and liaise with multiple stakeholders
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Excellent analytical, decision making and communication skills
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Ability to identify process improvement opportunities
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Adaptability to change
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What you need to have:
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3-5 years of IT support and development experience
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BE/ BTECH/ MCA/ M TECH
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Good knowledge of JAVA,SQL & Spring Framework
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Why join our team:
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We help you be your best through professional development opportunities, interesting work and supportive leaders.
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We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
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Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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