Principal Cloud Network Engineer (AWS, SD-WAN)

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As a Principal Cloud Network Engineer, you are a hands-on technical authority responsible for designing, building, automating, and operating the global cloud and hybrid network platform that powers customer-facing services used by over 2 million active agents worldwide.

This role operates at true hyperscale enterprise complexity, supporting production environments spanning 20+ AWS regions (and growing) with stringent requirements for availability, latency, security, and operational excellence. You will own and evolve the AWS networking foundation that underpins mission-critical, revenue-impacting platforms, while also integrating Azure networking where required to support a multi-cloud strategy.

You are expected to work deeply in production systems—authoring Terraform, writing automation, debugging live routing issues, and improving reliability at scale. As a Principal IC, you hold direct ownership of technical decisions, influence standards used globally, and are accountable for long-term network health and evolution.

In parallel, you act as a technical mentor and force multiplier, raising the bar for cloud networking and automation skills across the organization through hands-on collaboration, pairing, and cross-training. This is not a review-only or advisory role—you lead by building, operating, and improving real systems that customers depend on every day.

Key Responsibilities:

Why This Role ?

• Global, customer-facing impact: You will work on networks that directly support a platform used by millions of agents across the globe, where availability and performance have immediate customer and business impact.

• Real scale, real ownership: This role operates across 20+ AWS regions, multi-account architectures, and complex hybrid connectivity. You are trusted to make and own high-impact technical decisions end to end—from design through production.