At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Key Responsibilities
Manage the overall SFCM applications, including governance, performance, roadmap planning, and continuous improvement.
Lead and develop teams responsible for supporting and delivering SFCM-related solutions and services.
Provide people management for direct reports, including coaching, performance management, career development, and team capacity planning.
Partner with stakeholders and clients to understand business needs, align priorities, and ensure expectations are managed effectively.
Drive prioritization of deliveries across the portfolio, balancing business value, risk, dependencies, and resource constraints.
Oversee and support Product Owners, ensuring clear accountability for backlog management, prioritization, and business outcomes.
Establish strong collaboration between business, technology, and operational teams to ensure smooth delivery of projects and enhancements.
Monitor portfolio health through KPIs, reporting, governance reviews, and risk management.
Ensure applications are supported in line with service levels, compliance standards, and operational requirements.
Manage escalations, resolve issues, and ensure timely decision-making across the portfolio.
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Contribute to strategic planning, budgeting, and resource allocation for the SFCM portfolio.
Identify opportunities for process optimization, automation, and service improvement.
Required Skills & Experience
Strong experience managing application portfolios, preferably within SBL and collateral management or business process services environments.
Proven people management experience, including leading managers, product owners, or cross-functional teams.
Strong ability to engage with senior stakeholders and clients, build relationships, and influence decisions.
Experience in prioritizing deliveries across multiple workstreams in a fast-paced environment.
Demonstrated ability to manage and support Product Owners and drive product/delivery discipline.
Strong understanding of portfolio governance, risk management, and delivery frameworks.
Excellent communication, leadership, and stakeholder management skills.
Ability to balance strategic thinking with operational execution.
Preferred Qualifications
Bachelor’s or Master’s degree in Business, Information Technology, Computer Science, or a related field with 20+ years of relevant experience
Relevant certifications such as Agile, Scrum or PMP are an advantage.
Experience working in global or client-facing environments is preferred.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
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