Platform Architect - Service Now

About the Opportunity

Job Type: Permanent

Application Deadline: 31 July 2026

Job Description

Title Platform Architect Service Now

Department Service Now Platform Team

Location Gurgaon

Reports To Associate Director - Service Now

Level Grade 6

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

About your team

Service Now Platform Team is part of Enterprise Techhnology Services (ETS) works along with Enterprise Infrastructure Services (EIS) function. It is a growing team supporting a strategic platform that provides enterprise level solutions for managing and automating IT servies, operations and workflows across a number of departments within our organization. The Platform is widely used and embedded for IT Service Management, but it also growing rapidly to support broad range of other products like HRSD, Employee Centre, Security Operations and Vulnerabily Response Module, as well as business workflow capabilities.

About your role

As Platform Architect service now you will be responsible for defining and governing the overall architecture, strategy and scalability of the Service Now platform across the enterprise. The role ensures that all implementation, integrations and customizations align with long terms business objectives, architectural stanrdards and governance models. You will lead platform roadmap planning, upgrade strategy, security and compliance alignment, performance optimization and instance management while mentoring architects and developers.

You will be acting as a strategic advisor to IT leadership, the platform architect ensures the platform remains stable, secure, scalable and capable of supportin evolving business needs.

Key Responsibilities