PEX- Process Excellence Consultant

Job Title: PEX- Process Excellence Consultant City: Hyderabad State/Province: Telangana Posting Start Date: 6/30/26 Job Description: Job Description Role Purpose The primary purpose of this role is to drive end-to-end process excellence initiatives by identifying improvement opportunities, analysing operational inefficiencies, and implementing data-driven solutions that deliver measurable business outcomes. The consultant will leverage Lean Six Sigma methodologies (such as DMAIC, RCA, FMEA, and Kaizen) to optimise processes, enhance productivity, reduce costs, and improve service quality. This role acts as a strategic partner to business stakeholders, ensuring continuous improvement, effective change management, and sustainable transformation through structured problem-solving and analytics-led decision-making. The consultant is expected to demonstrate strong hands-on project execution with quantifiable impact across BPO/BPS/IT/consulting environments, contributing to long-term operational efficiency and business value realisation ͏ Key Requirements: Strong expertise in Lean Six Sigma (GB/BB preferred) Hands-on experience in DMAIC, RCA, FMEA, Kaizen Working knowledge of Minitab (mandatory) Proven track record in process improvement with measurable impact Experience in BPO/BPS/IT/Consulting environment preferred Strong stakeholder management & consulting mindset

Key Responsibilities

Drive process improvement initiatives to enhance efficiency and reduce costs Perform data analysis & root cause identification Design and implement process optimisation solutions Deliver measurable business outcomes (cost, SLA, productivity) Collaborate with stakeholders for solution implementation & change management Ensure continuous improvement and best practice adoption ͏ Deliver No Performance Parameter Measure 1. Analyses data sets and provide relevant information to the client No. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy ͏ ͏