Payroll Operations Associate

Skill required: Payroll - Payroll Process Design Designation: Payroll Operations Associate Qualifications:Any Graduation Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Job Role / Purpose of the Job: This role provides client services for Payroll Admin to ensure tasks are completed correctly and resource efficiencies are maintained. It involves working closely with Delivery Services Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems to maintain current visible HR records for the client.

• Read, understand, and analyze client processes as per the business rules.
• Execute the full range of the process accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Follow Work Instructions while processing.
• Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.

• Participate in client conference calls, where required, and manage appropriate documentation.
• Perform “Root Cause Analysis” on issues faced and suggest appropriate corrective action for current remediation and future control.
• Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
• Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent.
• Update process metrics daily and maintain MIS.
• Demonstrate the highest level of customer service.
• Pay close attention to detail and follow through to resolve any outstanding issues.
• Ensure assigned tasks are completed accurately and in a timely fashion.
• Maintain the security and confidentiality of client data.
• Actively participate in team activities and organizational initiatives.