Payments Program Manager

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

We are looking for an outstanding candidate for a Program Manager - Payments role within the Payments Operations team at Zenoti. The Payments Operations Team is focused on ensuring efficient, secure, and compliant payment processing, enabling new payment options and improving the existing payments experience for our customers. This team plays a crucial role in driving Zenoti's ability to connect with Payment Service Providers and Banks and offer a diverse range of Pay-in and Pay-out methods, including cards, bank transfers, and alternative payment methods such as wallets, etc. This data-driven program manager will develop a solid understanding of new payment capabilities and excitement for innovation and process improvement, along with stellar communication skills.

As a Program Manager, Payments, you will interact with senior leadership and business partners directly and drive efforts to build payment programs, improve operations and incident management procedures, and use metrics to track payments and partner performance. You will partner with product, engineers, operations, data analytics, and other program managers to create programs and procedures from scratch that deliver exponential value to our SaaS customers globally.

What will I be doing?