Payments Operations Specialist, Amazon Payment Operations

Amazon's Consumer Payments organisation is a rapidly growing, multi-billion-dollar global business which significantly contributes to the company's profitability, and (most importantly) ensures customers everywhere have access to Amazon via our payment methods. Our corporate operations team ensures seamless purchase and usability experience for customer payments, and we are seeking a multi-talented high-performing, customer obsessed and analytical individual to join an exciting, dynamic, and inventive Ops team based in Bangalore.

This role will partner with regional Gift Card and International Payment Product teams across Europe and North America to execute a variety of day to day tasks that ensure business continuity is maintained and that stakeholders across the business have the information needed to drive continuous improvements based on customer feedback. With a particular focus on marketing operations, this role supports campaign execution, promotional deal management, availability monitoring, and customer-facing payment experiences across multiple channels.

In addition to managing daily deliverables, this role is required to serve as a hands-on operations specialist and problem solver, self-driving efficiency improvement and AI driven automation projects to better our customer's payment experience and internal processes. The ideal candidate will demonstrate AI literacy and the ability to leverage generative AI tools to automate repetitive tasks, create efficiencies, and drive operational excellence. This individual will have a high attention to detail, possess exemplary ownership when prioritizing work in order to maintain operations SLAs, and possess judgement interpreting customer feedback/signals in data to decide when to escalate issues.

Key job responsibilities

• Complete a variety of recurring tasks to support the Europe and North America based Gift Card and International Payment Product business teams, satisfying pre-defined SLAs
• Support marketing operations including campaign management, deal troubleshooting, availability planning, and promotional execution across payment products
• Work with individuals internally across Amazon to drive operational excellence
• Apply business judgement to determine the severity and resolution path for independently identified issues
• Proactively identify opportunities to apply AI and automation tools to reduce manual effort and improve process efficiency
• Leverage generative AI tools to streamline documentation, data analysis, and reporting workflows
• Develop and maintain comprehensive documentation, establishing standard operating procedures
• Provide data-driven analytics and support to business partners in quantifying and resolving issues