ORM Executive

About the job

Key Responsibilities

1. Monitor brand mentions, keywords, competitor activities, and industry conversations across social media, review sites, forums, blogs, news portals, and discussion platforms.

1. Manage Online Reputation Management (ORM) activities, including responding to customer reviews, queries, and complaints.

1. Ensure all responses are timely, accurate, empathetic, and aligned with brand guidelines.

1. Escalate critical issues and coordinate with internal stakeholders for timely resolution.

1. Prepare daily, weekly, and monthly ORM and social listening reports.

1. Analyze sentiment trends, share of voice, competitor activity, and key conversation themes.

Skill(s) required

MS-Excel MS-PowerPoint

Who can apply

Only those candidates can apply who

1. have minimum 1 years of experience

1. are from Delhi only

Other requirements

1. 1–2 years of experience in online reputation management (ORM), social listening, community management, or digital customer engagement.

1. Familiarity with social listening and ORM tools such as QuickMetrix, Sprinklr, Meltwater, Brandwatch, Locobuzz, or similar platforms.

1. Strong written communication and customer response management skills.

1. Ability to analyze online conversations and derive actionable insights from data.