Order to Cash Operations Senior Manager

Skill required: Order to Cash - Billing Processing Designation: Order to Cash Operations Senior Manager Qualifications:CA Inter Years of Experience:16 to 25 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be responsible for Contract Management & Billing Accuracy is accountable for end-to-end contract governance and revenue billing integrity, ensuring 100% billing accuracy through strong controls, disciplined execution, and continuous improvement. This leader drives operational excellence across contract lifecycle management (CLM), pricing/fee setup, billing operations, dispute prevention, and revenue assurance, ensuring invoicing aligns precisely to contractual terms, rate cards, approvals, and regulatory/compliance requirements. This role partners closely with Sales, Legal, Finance/Controllership, Revenue Recognition, Delivery/Operations, Product, and Client leadership to ensure “contract-to-cash” predictability, audit readiness, and best-in-class customer experience & industry practices to improve existing process. Design the process and configure the technology to support the process of creating and issuing customer invoices as per contract and ensure 100% accuracy. Coach team to improve and adapt to industry best practices. What are we looking for? 15+ years progressive leadership in Contract Management, Billing Operations, Revenue Assurance, Order-to-Cash, or Finance Operations in a complex B2B environment. Proven track record leading large teams and delivering measurable improvements in billing accuracy and dispute reduction. Deep understanding of commercial constructs: pricing models, rate cards, SOWs/MSAs, change controls, entitlements, and billing triggers. Strong governance and controls mindset; experience in audit environments (SOX/internal/external). Systems orientation: experience with CLM platforms and billing/ERP systems (e.g., SAP, Oracle, Salesforce, Zuora, or equivalents). Exceptional executive communication, stakeholder management, and ability to influence cross-functionally.

Commercial & Contract Mastery: Expert in interpreting MSAs/SOWs, rate cards, pricing models, and change controls, with the ability to translate contract terms into executable billing rules. Billing Accuracy & Revenue Assurance: Proven track record of delivering right-first-time invoicing through strong preventive controls, RCA discipline, and zero-defect mindset. End-to-End O2C Ownership: Deep understanding of contract-to-cash processes, with clear governance, SLAs, and accountability across handoffs. Controls, Compliance & Audit: Strong control mindset (SOX/ICFR-ready), ensuring audit-ready documentation, traceability, and zero material billing findings. Systems & Automation Enablement: Functional expertise in CLM and billing platforms, driving automation, data governance, and reduction of manual exceptions. Executive & Client Leadership: Confident, direct communicator who owns escalations end-to-end and builds stakeholder and client trust. People & Performance Leadership: Ability to lead large, multi-layer teams, build capability, and enforce standards with measurable outcomes. Data-Driven Decision Making: Uses dashboards and KPIs (accuracy, disputes, leakage, cycle time) to drive action and continuous improvement. Roles and Responsibilities: 1) Contract Governance & Commercial Integrity