Order to Cash Operations Senior Analyst

Skill required: Order to Cash - Account Reconciliations Designation: Order to Cash Operations Senior Analyst Qualifications:BCom/MCom Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. Finance Graduate Min 5 years of demonstrated work experience in managing 10+ analysts within customer experience and credit analysis team processes. Credit management would be a plus 1-2 years of experience in leading and motivating a team to achieve goals What are we looking for? Oversee the distribution of the team’s workload, ensuring all requests are actioned as per TAT and issues are escalated appropriately. Deliver exceptional customer service to both customers and internal stakeholders. Facilitate proactive discussions to follow up and resolve issues within agreed timelines with customers, peers, and managers. Provide recommendations to enhance the company’s overall credit risk management strategy. Attend client meetings to discuss account performance and address any issues as needed. Ensure desktop procedures and local work instructions are updated in a timely manner. Generate monthly metric reports, including proactive analysis and strategic insights. Escalate issues or concerns according to the established escalation procedure. Prepare and conduct initial reviews of management reports in line with client and Accenture requirements. Work with Internal Portfolio Managers and prepare reports for submission to the regional credit POC manager and GPO’s on support required, Assist in the preparation of management reports in line with Clients and Accenture’s requirements and adherence to client’s policies and procedures