Order to Cash Operations Manager

Skill required: Order to Cash - Billing and Revenue Management Designation: Order to Cash Operations Manager Qualifications:CA Inter Years of Experience:14 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be responsible for Contract Management & Billing is accountable for end-to-end contract-tocash governance, ensuring that contract terms are correctly interpreted, operationalized, and billed, and that revenue is protected through strong controls, accurate billing execution, and disciplined stakeholder management. Contract Governance & Commercial Assurance Ensure contracts, amendments, and renewals are translated into executable billing requirements. Maintain governance for pricing rules, discounting, rate cards, tiering, minimum commits, usage rules, penalties, credits, pass-throughs, and tax clauses. Own billing delivery with SLA adherence—monthly/quarterly cycles, ad-hoc invoicing, adjustments, credit/debit notes. Ensure invoice accuracy, completeness, and compliance with contract and accounting requirements. Reduce billing defects, rework, and disputes via root-cause fixes and preventive controls. Revenue Protection & Controls Identify and mitigate revenue leakage: missed billing, incorrect rates, underbilled usage, unbilled services, incorrect credits. Implement strong controls, maker-checker workflows, and audit trails. Lead internal/external audits. Client & Business Partner Management Act as escalation point for client disputes and high-impact billing issues. Align with Sales/Account teams on contract interpretation and commercial exceptions. Communicate billing health, risks, and recovery plans to leadership and clients. What are we looking for? Functional / Domain Contract-to-Cash (C2C), Billing Ops, Contract governance, Pricing models Revenue assurance / leakage management Dispute management and client escalation handling Internal controls / audit readiness (SOX knowledge preferred) Reconciliation and period-close support Leadership & Behavioral Executive stakeholder management & influence without authority Strong judgment and risk-based decision making Structured problem-solving and root cause analysis Ownership mindset, attention to detail, and accountability culture Systems (examples — tailor to your environment) ERP: SAP / Oracle / Dynamics Billing platforms: Zuora / Amdocs / Aria / custom billing engines CRM: Salesforce Reporting: Power Bl / Tableau / Advanced Excel Workflow: ServiceNow/Jira (optional) Experience & Education (Typical) 14-18+ years in billing operations / contract management / revenue operations / finance ops 5+ years leading large teams and cross-functional programs MBA/CA(not mandatory depending on org)