Order Fulfilment Leader

Job Description Summary

The Order-to-Delivery (OTR) / Fulfilment Lead is responsible for driving end-to-end customer order fulfilment across GE HealthCare's Imaging business. This role owns the execution of customer demand from order receipt through manufacturing, shipment, and final delivery, ensuring customer commitments are met while balancing production capacity, material availability, and logistics requirements.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

- Own end-to-end customer order fulfilment activities from demand planning through manufacturing, shipment, and delivery for Imaging products.

- Translate customer demand forecasts into executable production and fulfilment plans while ensuring alignment with manufacturing capacity and material availability.

- Partner with production, materials planning, sourcing, logistics, warehouse, distribution, and service teams to ensure timely order execution.

- Coordinate with global affiliate plants and supply chain partners across multiple regions to support customer delivery commitments.

- Monitor order status and proactively identify risks that may impact shipment or delivery performance.

- Drive fulfilment execution against key supply chain performance metrics, including Ship Complete On Time (SCOT), On-Time Delivery (OTD), and Factory Plan Delivery (FPD).

- Support inventory management and logistics planning activities to ensure smooth material flow across the supply chain network.

- Analyze demand, supply, and operational constraints to develop mitigation plans and resolve fulfilment challenges.

- Lead cross-functional discussions to address delivery issues, improve execution performance, and enhance customer experience.

- Contribute to continuous improvement initiatives focused on fulfilment processes, planning accuracy, operational efficiency, and supply chain performance.

- Provide regular updates and visibility to stakeholders regarding order status, delivery risks, and recovery actions.