We are seeking a highly experienced and motivated Oracle Field Service Cloud (OFSC) or Digital Customer Service Expert to join our dynamic team. This role requires a deep understanding of OFSC functionalities, technical capabilities, and integration strategies. The ideal candidate will be a techno-functional professional capable of leading complex implementations, optimizing field service operations, and driving digital transformation for our clients. 1. Lead the analysis and understanding of complex client business requirements related to field service operations, translating them into robust and scalable OFSC or DCS solutions. 2. Develop technical designs and architectural blueprints for OFSC implementations, ensuring alignment with industry best practices and Oracle's product roadmap. 3. Conduct fit-gap analysis to identify discrepancies between current processes and OFSC capabilities, proposing effective solutions and workarounds. 4. Provide strategic guidance and recommendations to clients on leveraging OFSC to achieve their operational efficiency, cost management, and customer experience goals. 5. Define and document future state processes, ensuring clear understanding and adoption by stakeholders. • Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability • Good knowledge on software configuration management systems • Awareness of latest technologies and Industry trends • Logical thinking and problem solving skills along with an ability to collaborate • Understanding of the financial processes for various types of projects and the various pricing models available • Ability to assess the current processes, identify improvement areas and suggest the technology solutions • One or two industry domain knowledge • Client Interfacing skills • Project and Team management