Operations Transformation Manager - Business Performance

Career Category

Operations

Job Summary

Amgen is committed to driving operational excellence and continuous transformation to better serve patients worldwide. The Manager, Business Performance & Operations Transformation will support this mission by executing transformation initiatives, enabling change management activities, and driving continuous improvement across Operations.

This role will lead a team based in India (approximately 6–8 team members) responsible for supporting transformation programs, change management efforts, and Continuous Improvement 2.0 (CI 2.0) mindset (CI + AI). The Manager will partner with global stakeholders to ensure effective execution, consistency of approach, and delivery of measurable business outcomes.

Key Responsibilities

- Execute Transformation Initiatives: Support the delivery of transformation programs by translating strategic priorities into structured workplans, tracking progress, and ensuring timely execution.

- Team Leadership & Delivery Management: Lead and develop a team responsible for supporting transformation, change management, and continuous improvement 2.0; ensure high-quality, consistent deliverables and effective workload management.

- Change Management Support: Drive change management activities including stakeholder engagement, communications, training coordination, and adoption tracking to enable successful program outcomes.

- Continuous Improvement 2.0 (CI 2.0): Promote a culture of continuous improvement and AI by identifying opportunities, supporting process enhancements, and leveraging standard methodologies and tools.

- Program Support & Governance: Support program governance through status tracking, reporting, risk identification, and issue resolution; maintain dashboards and reporting to provide visibility into progress and impact.

- Data & Reporting Enablement: Leverage data, analytics, and reporting tools to monitor performance, generate insights, and support decision-making.

- Cross-Functional Collaboration: Partner with stakeholders across Operations and other functions to align on priorities, gather requirements, and ensure effective delivery of transformation initiatives.

- Capability & Process Support: Contribute to the development and maintenance of tools, templates, and frameworks that enable consistent execution of transformation and improvement efforts.