We're looking for an operations intern to own the end-to-end journey of our customers - from the moment they raise their first enquiry to the point where they're confidently using ZapUp(product of perky.ai) every day. You'll be the friendly face and problem-solver behind our customer experience: helping prospects understand our offering, guiding them to the right plan, walking them through account setup, and supporting them whenever they hit a snag. This is a high-ownership role for someone who genuinely enjoys talking to customers, gets a kick out of solving problems, and is excited to learn how a fast-moving tech company actually runs. A. Customer enquiries & pre-sales: 1. Be the first responder to incoming customer enquiries across email, chat, calls, and WhatsApp. 2. Proactively call back and follow up with prospects whose enquiries came in via missed calls, WhatsApp messages, web forms, or social channels- no lead left unanswered. 3. Run structured outreach: timely first contact, follow-ups at the right cadence, and clear handoffs so prospects move forward instead of going cold. 4. Understand each customer's needs and clearly explain ZapUp's offering, features, and value. 5. Help prospects compare plans and pick the one that's right for them. B. Onboarding & account setup: 1. Walk new customers through account creation, configuration, and initial setup. 2. Run onboarding calls or guided demos to make sure customers are set up for success from day one. 3. Build and maintain onboarding checklists, walkthroughs, and help-doc content. C. Ongoing tech support: 1. Troubleshoot customer issues- diagnose problems, resolve what you can directly, and escalate the rest to engineering or product with clear, well-documented context. 2. Track tickets to closure and proactively follow up so nothing slips through the cracks. 3. Spot recurring issues and feed them back to the product and engineering teams. D. Operations & process: 1. Maintain customer records, ticket logs, and onboarding pipelines in our internal tools (CRM, helpdesk, sheets). 2. Help build SOPs, FAQs, and self-serve resources so customers can find answers faster. 3. Identify gaps in the customer journey and suggest improvements.