Operations Team Member

Organization: At Comm-Bank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Operations Team Member

Location: Bangalore

Business & Team: CBA India is responsible for servicing multiple brands and business units across the Group; delivering a highly flexible operations, technology and data management functions, outstanding customer experiences and better risk outcomes. This is achieved through process management and a cross-skilled, capable workforce.

We pride ourselves on demonstrating a strong service culture, making a difference to our customers’ lives and living and breathing the CBA Group’s values.

Retail Operations is responsible for the decisioning, fulfilment, and settlement and servicing of retail lending products across CBA and forms part of the broader Retail Operations team.

The Retail Operations function delivers effective outcomes by being dedicated to operating and enhancing processes, ensuring we deliver a highly flexible operations environment, outstanding customer experience and better risk outcomes. The CBAI (CBA India) Unsecured Verification team performs the underwriting for customers who have applied for an unsecured product by applying lending/ credit policy, income verification guidelines and a high level of judgement in assessing an applicant’s credit worthiness along with funding of loans.

Consumer Finance Operation is an integral part of Retail Operation Business who assist the retail bank customers in underwriting for customers who have applied for an unsecured product. To support our focus on improving customer experience, team members will need to support our customer in a 24/7 environment.

Impact & contribution: You are an operations professional who makes things happen for our customers. Your value lies in doing things right to ensure we deliver a great customer experience.

Your contribution would include:

• Helping customers achieve their dreams.