Operations Senior Manager

Organization: At Comm-Bank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Operations Senior Manager

Location: Bangalore

Business & Team: CBA India is responsible for servicing multiple brands and business units across the Group; delivering a highly flexible operations, technology and data management functions, outstanding customer experiences and better risk outcomes. This is achieved through process management and a cross-skilled, capable workforce. We pride ourselves on demonstrating a strong service culture, making a difference to our customers’ lives and living and breathing the CBA Group’s values.

Retail Home Lending Operations (RHLO) is responsible for the decisioning, fulfilment, settlement and servicing of retail home lending products across CBA and forms part of the broader Retail Operations team.

The RHLO function delivers effective outcomes by being dedicated to operating and enhancing processes, ensuring we deliver a highly flexible operations environment, outstanding customer experiences and better risk outcomes.

Impact & contribution: As a Senior Manager, you will be Responsible for leading the RHLO Team. You will possess the following attributes:

• A Can-do attitude, with the ability to work toward measures that deliver to customer experience and service quality.

• Demonstrating the ability to grasp concepts in a fast-changing environment.

• Previous relevant experience or a sound service background.

Reporting lines: This role will report to the Executive Manager, CBA India.

Roles & Responsibilities: Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

Your responsibilities include: