The Operations Manager is a key member of Cisco’s Commerce Operations (CO) organization. CO provides operational engagement and advisory services to customers, partners, and sales teams across the commerce processes for Cisco’s products, services, and software businesses. The Operations Analyst works directly with sales and cross-functional stakeholders to deliver world-class operations management and advisory services.
In this role, we are also looking for Japanese language skills, candidate is expected to have proficient Japanese communication (written and verbal).
What You'll do:
Commit Management
Attend forecast calls to identify and understand key priorities for the week, month, and quarter.
Accountable for weekly commit operationalization, coordinating with cross-functional teams (Sales, Channel, Engineering, Finance, IT, Customer Service) to track progress and drive required actions.
Prepare "Sneak Peek" reports for the respective Theatre and Segment during critical period-ends.
Business Partnership & Advisory
Provide field/customer operations advisory, enablement, and change management regarding tools, policies, and processes.
Offer supply chain consultation and constraint management.
Provide consultation and operational design for complex hardware deals and deal assurance.
Manage the quality of bookings and backlog management, including analysis and resolution.
Conduct Stakeholder Operational Business Reviews.
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Advise sales teams on Cisco’s crediting and compensation policies, including system-driven rules, bookings policies, offer types, and incentive program changes.
Handle customer issues, including ownership at the executive level.
Process Improvement & Strategic Growth
Proactively identify field challenges, gather feedback, and ensure closed-loop resolution.
Drive process and system automation by submitting change requests and collaborating with IT and process managers through implementation.
Drive awareness and adoption of new solutions and enhancements.
Commit to continuous self-learning, particularly regarding new business consumption models, software, and acquisitions.
Minimum Qualifications:
Bachelor’s degree or equivalent.
7 plus years of related experience in related field.
Proficiency in Japanese is a must (Written and Verbal)
Project Management Certificate is a plus.
Knowledge of End-to-End (E2E) field operational processes.
Experience working within a channel business structure.
Proven ability to drive cross-functional and/or global initiatives.
Experience leading change management in environments undergoing significant business transformation.
AI Proficiency: Demonstrated ability to use AI tools to enhance productivity; experience developing basic AI solutions is highly desirable.
IT Foundation: Solid understanding of IT principles and infrastructure; programming knowledge is an advantage.
Preferred Qualifications:
Strong business acumen, planning, and organizational skills with the ability to meet tight deadlines.
Proficiency in data analytics with the ability to translate data into business intelligence.
Program management skills: Ability to translate business objectives into actionable plans.
Solution-oriented approach: Capable of identifying root causes and implementing necessary changes.
Adaptability: Thrives in a fast-paced environment; demonstrates flexibility and a "take-charge" demeanor.
Relationship Management: Ability to build and manage relationships across internal and external teams.
Communication: Excellent presentation, interpersonal, and soft skills.
Technical Proficiency: Advanced level of proficiency with Excel and PowerPoint.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
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