Operations Manager, IN- SSD/QC-hubs

Amazon Operations - Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team.

Join the Operations team as City Manager for India Ultra Fast Fresh network. As City Manager you will be responsible for direct people management experience in driving operational performance in a highly metric driven environment. You will also lead many process improvement projects for the site and network both, closely work with multiple stakeholder, drive enhancements in key metrics like Quality, Speed and Cost. One of your key responsibilities will also be development of your team members. You must be flexible to work weekends and/or overnight shifts and to travel to intra-city sites to launch, set up & monitor operations.

Key job responsibilities Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Areas for all the FCs/locations to meet and exceed Business Plan. Sets / clarifies requirements and expectations for all the FC Site leaders. Measures performance, provides feedback, and holds FC Site manager accountable for their performance and the performance of their FC. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Basic qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

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