Summary: The Operations Manager has complete responsibility for end to end FC operations in her/his function along with a) Building level cost efficiencies at a Six sigma level deliverables b) Running Regional/National level key Initiatives c) ensuring Quality and Building Health d) eam development and diverse employee engagement at FC interfacing with all support functions Responsibilities: - Ensure a safe work environment for all associates - Lead and supervise a team of Area Managers, Team Leads as Direct reportees supported by PAs and Associates in FC Operations - Responsible for the overall Safety, Quality, Productivity and Delivery performance of department Operations - Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs - Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. - Ensuring Building heath and inventory metrics with best in class quality metrics - Ensure BM rates and OP2 throughput deliverables - Interfacing well with other Operations Managers. Taking up cross functionally the adoption of best practices. - Proactively identify and lead process improvement initiatives - Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. - Lead ART (Annual Sale) events from capacity planning perspective and prepare Man, Material , Machine in its perspectives. - Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards. - Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems. Education requirements- Preferably Engineering/MBA background with an experience of 7+years About the team As the Department Head will lead a team of Area Managers and Team Leads. ### Basic qualifications - 3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 3+ years of performance metrics, process improvement or lean techniques experience ### Preferred qualifications - 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.