Operations Manager, Epik Location : Bangalore. (In-office)Reports to : Operations Head. The role Keep the 60-minute promise running. You'll manage the daily operations engine that gets the right product to the right home at the right time, and handle everything that happens when it doesn't. Why now Epik is India's first experience commerce platform, enabling customers to discover premium electronics online and book home demos to experience them in their own space before buying. Backed by InfoEdge. Currently live in Bangalore and Delhi NCR, with 4 more cities in the next 6 months. More cities means more complexity. We need someone who thrives in that. What you'll own Daily ops execution: demo scheduling, dispatch, delivery, returns, SLA tracking.Warehouse coordination: picking, packing, inventory audits, stock accuracy.Fleet and last-mile management: routing, agent coverage, on-time performance.Escalation handling. When something breaks, you're the first call, not the last.Operational dashboards and reporting. You track the numbers daily and flag what's slipping before it becomes a problem.SOPs. Writing them, training the team on them, making sure they're followed.Managing and developing a team of operations executives. Who you are 4 to 6 years in operations at a consumer-facing company. Quick-commerce, hyperlocal, logistics, D2C, or on-demand services preferred.You've managed warehouse operations, last-mile fulfilment, or field operations at meaningful scale. You're comfortable managing a frontline team: scheduling, productivity, attendance, performance. You've owned SLA metrics and know what it takes to actually hit them, not just report on them. You're fluent in Excel/Sheets and comfortable building your own dashboards.Bonus: experience handling high-value or fragile inventory (electronics, appliances, premium goods). How you operate You start your day with the numbers and end it on the floor.You fix the system, not just the fire.You write SOPs that people actually follow.You treat every missed SLA as a personal failure, not a data point. What we offer A high-ownership role at a fast-growing consumer brandWork directly with the Operations Head and the founding teamCompensation matched to the seniority of the role