Operations Executive - Customer Support

About the job

Key Responsibilities

1. Respond to customer inquiries through calls, chats, and emails while maintaining professional, courteous, and effective communication.

1. Identify customer concerns, assess their needs, and provide appropriate solutions or guidance.

1. Escalate complex or unresolved issues to the relevant teams to ensure prompt resolution.

1. Deliver timely support and conduct regular follow-ups to ensure customer concerns are fully addressed.

1. Accurately document customer interactions, resolutions, and updates to maintain organized records and support efficient tracking.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written)

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: ₹ 3,00,000 - 4,00,000 /year

Perks

Health Insurance

Number of openings

10

About Astrotalk

Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.