Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Linux Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: Act as the ongoing interface between the client and the system or application. Responsible for administration of Linux server environments (RHEL), Red Hat Satellite for lifecycle and patch management, and Ansible-based configuration management and automation across a hybrid on-premises and cloud estate.

Roles & Responsibilities: Administer Red Hat Enterprise Linux (RHEL 6, 7, 8, 9, 10) including installation, configuration, package management, and OS hardening Administer Red Hat Satellite (6.x / 6.1x) including content views, lifecycle environments, activation keys, host groups, and capsule server management Manage Red Hat subscriptions, repositories, errata, and content lifecycle promotion across Development, QA, and Production environments in Satellite Develop and maintain Ansible playbooks and roles for automated Linux provisioning, configuration management, patching, and compliance enforcement Orchestrate Linux patch deployments across the hybrid estate using Red Hat Satellite remote execution and Ansible Automation Platform (AAP) Administer Ansible Automation Platform (AAP) / AWX: manage job templates, inventories, credentials, projects, and scheduled automation runs Monitor Linux system health, performance metrics (CPU, memory, disk I/O, network), and respond to alerts using monitoring platforms Manage LVM volumes, NFS / CIFS mounts, file system expansion, and storage configuration across the Linux estate Perform root cause analysis for OS-level incidents including kernel panics, OOM conditions, service failures, and network issues Maintain Ansible playbook repositories (Git), Satellite content view documentation, patch calendars, and system runbooks Enterprise Tools & Platforms: Linux OS: RHEL 6/7/8/9/10, YUM / DNF, systemd, cron, firewalld, OpenSSH Red Hat Satellite: Satellite 6.x / 6.1x, Content Views, Lifecycle Environments, Activation Keys Ansible: Ansible Core, Ansible Automation Platform (AAP), Roles, Playbooks, Monitoring: Splunk Patch Management: Red Hat Satellite, Remote Execution jobs, Ansible patch playbooks Automation: Ansible, Bash / Shell, Python, Git (playbook version control), Terraform (basic) ITSM: ServiceNow

SLA / KPI Ownership: Ensure adherence to SLA/KPI commitments across all managed Linux, Red Hat Satellite, and Ansible automation environments Track MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) for all Linux infrastructure incidents Monitor patch compliance rates, Satellite content sync health, Ansible job success rates, and server availability Publish service performance reports and contribute to monthly service review decks Client Facing Responsibilities: Participate in war room calls during major Linux platform or Satellite-related incidents Handle escalation matrix and maintain clear communication with application, security, and business stakeholders Provide timely status updates during incidents, patch cycles, and infrastructure provisioning change events Participate in governance, service review, CAB, and capacity planning meetings Coordinate with Red Hat Technical Support, Red Hat TAM, and Ansible support teams for critical issue resolution