Operations & Customer Support Executive

About the job

Role OverviewWe are looking for a fulltime Ecommerce Operations & Customer Support Executive to manage all customer queries, daily order dispatch, and Amazon logistics. This person will ensure that every Mindbrush customer gets a smooth, ontime and warm experience, from first question to final delivery. Key ResponsibilitiesCustomer Support (WhatsApp / Email / Instagram / Amazon)

• Respond to all customer queries (order status, product questions, issues) with a friendly and solutionoriented tone.
• Handle Amazon customer messages and reviews: respond professionally, resolve problems, and escalate serious issues.
• Track common questions and share insights to improve FAQs, website copy, and product listings.Order Processing & Daily Shipping
• Download and process daily orders from Shopify and Amazon.
• Create invoices, shipping labels and packing slips and coordinate with packing staff (or pack directly if needed).
• Ensure all orders are dispatched the same day or within defined SLAs and update tracking details where required.Amazon Operations & Logistics
• Manage Amazon Seller Central: order confirmation, dispatch, returns, and case logs.
• Coordinate with Amazon for logistics issues (RTO, lost/damaged shipments, reimbursement cases).
• Monitor inventory levels at Amazon (FBA, if applicable) and at our own warehouse, and share restock alerts.Reporting & Process Improvement
• Maintain daily trackers for orders, returns, escalations, and delivery performance.
• Share a simple daily and weekly summary (orders, tickets closed, issues, delays).
• Suggest process improvements to reduce customer complaints and shipping errors.

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: Competitive salary

Number of openings

1 Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.