Operations & Customer Experience Specialist
Internshala
About the job
Key Responsibilities
- First-Touch Client Experience: Serve as the warm, highly professional face and voice of our office. Welcome high-profile clients, understand their immediate state of mind, and manage lounge dynamics with deep empathy, active listening, and total confidentiality.
- Consultative Communication & Inquiries: Manage inbound and outbound communication channels using modern IP phone systems. Handle warm client inquiries, conduct empathetic follow-ups, and deliver refined service pitches seamlessly without relying on aggressive, transactional scripts.
- Office Administration & Supervision: Take full ownership of day-to-day office coordination, supervising internal workflows, maintaining service infrastructure, and ensuring the workspace remains immaculate.
- Digital & Financial Operations: Smoothly handle routine customer transaction points, including digital CRM data logging, pipeline tracking, and operating retail POS machines.
Skill(s) required
Administrative Support Client Relationship Client Relationship Management (CRM) Computer skills Effective Communication Emotional intelligence Interpersonal skills Office Management
Who can apply
Only those candidates can apply who
- have minimum 1 years of experience
Other requirements
The Empathy Factor (High EQ): An exceptionally high Emotional Quotient. You must be someone who naturally senses when a person is distressed, reacts with genuine kindness, and maintains a patient, composed demeanor under pressure.
Polished Professional Presence: An appealing personality with excellent verbal and written communication skills. You should be socially intelligent, intellectually sharp (High IQ), and capable of holding comfortable, respectful conversations on general matters with high-net-worth individuals.
Solid Administrative Track Record: Past hands-on experience running a corporate front desk, executive office administration, premium customer relation portals, luxury retail, or high-end hospitality spaces.
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