Operations Associate - Ecommerce
Internshala
About the job
About the Role
We are looking for a hands-on and detail-oriented D2C Operations Specialist to own and scale the end-to-end operations of Divine Heals a fast-growing spiritual wellness brand dealing in crystals, rudraksha, and healing products.
This is a ground-up role. You will be responsible for building the operational backbone of the business from inventory management and order fulfillment to packaging oversight, dispatch coordination, and daily ops management.
You will work directly with leadership and be expected to bring structure, systems, and scalability to every operational touchpoint.
Key Responsibilities
Own end-to-end inventory management procurement planning, stock levels, reorder triggers, and dead stock control Oversee daily operations including order processing, fulfillment, and returns management Manage the complete packaging process ensuring packaging quality, consistency, and brand standards are maintained on every order Own dispatch operations end-to-end courier coordination, shipment tracking, delivery TAT, and exception handling Manage vendor and supplier relationships for products, packaging materials, and logistics partners Maintain and manage Shopify backend inventory sync, product listings, and order management Build and implement SOPs for all operational processes including packaging and dispatch workflows Track and report key operational metrics daily Identify bottlenecks in the ops flow and proactively solve for them Scale operational capacity in line with business growth
What We're Looking For
24 years of experience in D2C or e-commerce operations Strong working knowledge of inventory management principles Hands-on experience with Shopify mandatory Prior experience managing packaging and dispatch operations Proficiency in Excel/Google Sheets for inventory and ops tracking Familiarity with inventory management tools High ownership mindset with strong attention to detail Ability to work independently and build processes from scratch
Key Metrics You Will Own
Inventory turnover ratio Order fulfillment TAT Packaging quality and consistency Dispatch accuracy and on-time delivery rate Stock-out rate Return processing TAT COGS per SKU
Who can apply
Only those candidates can apply who
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