Operation Executive: Lucknow at DHL Group · HyrikoBack to jobsvia Career pages·Yesterday
Operation Executive: Lucknow
DHL Group
Full-timeOn-siteshipment trackingstandard operating proceduresoperational workflow management
Location:Lucknow, Uttar Pradesh, IndiaType:Full-timePosted:Yesterday Executive - Operation
Job Title Executive - Operations
Function Operation
Reporting to Area Operation Head
Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all
inbound operations at the Service Center .
Responsible for ensuring timely pickup of shipments from the customers and connecting them onto the network as per the set
cut offs
Responsibilities
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service center
inbound operations
- Monitor the daily in scan and out scan of shipments and related paperwork
- Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Check and hand over delivery sheets to the delivery staff
- Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments,
RTOs etc
- Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services
for resolution
- Follow up with origin for non delivery exceptions and alternate instructions; On a daily basis recheck exceptions of the
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
mis generation
cash handling
vehicle log management
audit management
security exception handling
staff training
performance monitoring
mis reporting
process improvement
customer service
team coordination
data entry
expense reimbursement
pickup distribution
route planning
exception reporting
staff scheduling
previous day and ensure follow up of the same
- Ensure safe handling of all shipments at the service center and report any damaged cases to the origin
- Handle security exceptions in the service center along with the security team
- Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
Responsibilities
- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel
conveyance expenses to staff/ PDA
- Ensure daily updation, allocation and collection OTM machines for deliveries.
- Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to
- Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line
with the training programmes designed centrally
- Ensure adequate manning in terms for full-time employees, PDAs etc
- Generate and maintain MIS related to the service center
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre
- Monitor the daily in scan and out scan of shipments and related paperwork
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times
- Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, teleinteraction & overall
monitoring of staff wise productivity
- Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to
Customer Service /Sales as feedback
- Ensure timely and correct data capture for all pickups
- Ensure timely deposit of the cash sales amount collected to accounts
- Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments
- Monitor and review operations processes on sorting and bagging of shipments
- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel
conveyance expenses to staff
- Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement
- Monitor Net Service Levels and take corrective actions, if any
- Support sales in bills distribution & collections
- Ensure safe handling of all shipments at the service center; Handle security exceptions in the service center along
- Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line
with the training programs designed centrally
- Ensure adequate manning in terms for full-time employees, PDAs etc
- Generate and maintain MIS related to the service center
- Provide direction, guidance and support to employees to help them discharge their duties effectively
Similar roles you might like
More openings like this one — take a look before you go.
Browse all jobsoem experience
us process
