Offshore Account Manager_Customer Success | Bangalore, IND

As Offshore Engagement Manager – Ind, the person will perform the following roles:

Responsibilities:

• Manage key accounts portfolio.

• Achieve assigned strategic account objectives and meet targets assigned by the leadership – should have account plans to achieve targets.

• Establish strong, long-term client relationships.

• Communicate with major clients on a regular basis and respond to specific queries.

• Work with Delivery and Presales to prepare monthly governance Deck and keeping track on project alignment

• Suggest solutions/Photon services to meet client needs.

• Handle complaints and problems in a timely and effective manner.

• Act as the liaison between key customers and internal teams.

• Identify and approach new potential strategic customers.

• Monitor sales performance metrics.

• Prepare monthly, quarterly and annual reports and forecasts.

• Update CRM and provide accurate revenue forecasts to the exec team.

• Working with Finance team for billing and invoicing.