Officer, Video KYC Support, Consumer Banking Group

Job Purpose :

• Provide a brief overview of the position, including its purpose and contribution to the organization.

• The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.

Key Accountabilities :

• Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements

• Verifying customer identity and documents during live video interactions

• Ensuring adherence to regulatory and internal quality standards

• Handling customer queries professionally during the verification process

• Maintaining accurate records and updating systems in real time

Job Duties & responsibilities :

KYC Processing

• Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.

• All KYC call requests must be serviced as per defined SL without deviation.

• KYC exceptions if any, need to be duly escalated as per defined approval matrix.

• All required disposition and interactions with customer to be duly recorded / documented in the relevant system

• Continuously review the internal monitoring process and identify areas of improvement.