Networking Managed Services Engineer (L2)

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.

The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.

• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.

• Updates tickets with resolution tasks performed.

• Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.

• Captures all required and relevant information for immediate resolution.