Network Support Engineer - Bachelor's (Full Time) - India Customer Experience / Meraki UHR

Meet the Team

As an integral part of Cisco's Customer Experience organization, Cisco Meraki Support is made up of three collaborative teams: Enterprise Support, Learning & Development, and Project & Program Management. Alongside our powerful AI tools, we deliver 24/7 global customer support, striving to simplify technological processes for both our customers and peers. Our cross-functional organization is united by the shared mission of solving customer issues through seamless collaboration and delivering exceptional customer experiences.

We take pride in being an empathetic, solutions-driven team. Whether supporting customers or partnering across our organization, we aim to build strong relationships and create meaningful impact through thoughtful, people-focused customer service.

Your Impact

As a creative problem solver, you care deeply about what matters to our customers, partners, and colleagues. Leveraging AI-powered tools to enhance troubleshooting and efficiency, you use your advanced communication skills to build meaningful customer relationships while responding quickly and efficiently to customers’ inquiries. You embrace changes that arise from data insights and proactively use feedback from leaders and peers to continuously enhance your technical skills and grow with our team.

- Own each customer case from initial creation to resolution, ensuring a seamless support experience and timely resolution of issues.

- Effectively collaborate with partners and customers regarding technical issues and customer service inquiries, either over the phone or in writing.

- Diagnose and resolve a wide range of network-related issues.

- Investigate and resolve diverse network issues using AI-powered tools to enhance troubleshooting and automate workflows.

- Work closely with Escalations, Engineering, Sales, Product, and other Cisco teams to resolve critical issues efficiently.

- Keep up with the latest features and technology advancements by completing instructor-led and self-paced training modules, ensuring up-to-date expertise in product offerings.

- Expand technical skillset by completing AI-focused training, leveraging new tools for more efficient problem-solving.

- Proactively available resources and follow leadership guidance to develop professionally within your role whilst aligning with business objectives.