AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. The AWS Cloud infrastructure is built around Regions and Availability Zones (AZs). AWS Regions provide multiple, physically separated and isolated Availability Zones, inter-connected with low latency, high throughput, and highly redundant networking. These Availability Zones offer AWS customers an easier and more effective way to design and operate AI applications and Machine Learning databases, making them more highly available, fault tolerant, and scalable than traditional single data center infrastructures or multi-data center infrastructures. How would you like to come be part of the team that builds out that low latency, high throughput, and highly redundant network? We at Amazon Data Services India Private Limited (ADSIPL), are looking to hire a highly motivated, best-in-class Network Operations Support in India to join our growing team within its infrastructure operations/Project Management space. The candidate will work with minimum supervision in a dynamic environment to drive our Network growth and to develop innovative ways to automate and scale operations and project management processes as we expand. The position responsibilities will include scaling support of data center locations of AWS across region (India, APAC, EMER’s and AMER’s) and be responsible for day-to-day assistance with capacity build and management. Network Operations Support member will work closely with both internal customers of ADSIPL and external vendors to facilitate smooth project execution as directed by Technical Infrastructure Program Managers. Knowledge of Telecom, Data center and Fiber Optics build/implementation process skills combined with a proven documentation methodology is also required. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively. Key job responsibilities - Monitoring the queue for new requests, changes or projects tasks. - Plan and implement assigned project tasks as per defined processes and standards - Follow change management guidelines during the execution of projects - Work with vendors as needed for the projects and monitor their work - Collaborate with cross functional teams including network TPM, Engineers, Facility and security teams. - Remain updated about the new technologies, processes and designs - Follow safety and security standards - Communicate with stakeholders and share regular updates - Preparation of weekly and monthly reports. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. ### Basic qualifications - 2+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma ### Preferred qualifications - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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