This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Key Responsibilities
Customer & Escalation Leadership
Own and drive complex L3 escalations related to Juniper Enterprise and Data-Center switching platforms.
Serve as a technical escalation point for other TAC teams and global support organizations.
Act as a customer advocate, understanding business impact and ensuring timely, high-quality resolution.
Advanced Troubleshooting & Root Cause Analysis
Isolate issues across software, hardware, and network design layers.
Reproduce customer-reported issues in JTAC lab environments and collaborate with engineering for fixes.
Deliver clear root-cause analysis, workarounds, and permanent solutions.
Cross-Functional Collaboration
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Partner closely with Engineering, Product Management, and QA teams to resolve defects and improve product stability.
Contribute to new product introductions (NPI) and feature validation.
Create and maintain knowledge base articles, best practices, and troubleshooting guides.
Innovation & Continuous Improvement
Leverage automation, scripting, and tooling to improve troubleshooting efficiency.
Drive process improvements, quality initiatives, and customer experience enhancements.
Stay current with next-generation networking technologies and Juniper’s evolving portfolio
Education and Experience Required:
Bachelor’s degree in computer science, Electronics, or related engineering discipline.
7–10+ years of experience in networking, with strong exposure to enterprise and data-center environments.
Proven experience in technical support, escalation engineering, or advanced operations roles.
Excellent written and verbal communication skills, with experience supporting global customers.
Core Technical Skills
Networking Fundamentals
IP networking and protocols: ARP, ICMP, TCP/UDP, DNS, DHCP
Strong troubleshooting methodology and analytical thinking
Switching & Data Center Technologies
Layer 2: xSTP, LACP, VRRP, 802.1X, CoS, QoS
Routing: BGP, OSPF, RIP
Overlays & Virtualization: EVPN, VXLAN
VPNs: L2VPN, L3VPN
Multicast: IGMP, IGMP Snooping, PIM
Preferred / Value-Add Skills
Scripting & Automation: Python, Perl or Shell scripting is a plus
Experience with network automation frameworks and operational tooling
Hands-on experience with data-center network design and implementation
Experience working directly with product development and engineering teams
Certifications - JNCIS / JNCIE (Switching or Data-Center) or equivalent
Additional Skills:
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
Engineering
Job Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
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