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Job Category Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
MuleSoft’s Professional Services team works across technology and business stakeholders to usher customers into the next phase of their business transformation journey and achieve innovative outcomes that shape the future.
As a Practice Manager, you get to: Lead a team of technical architects and consultants as they deliver MuleSoft solutions to our customers. In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
This role is 50% billable and in addition to team leadership, you will work with our customers and partners to solve critically important business challenges using MuleSoft’s Anypoint Platform. You will lead customer, partner, and MuleSoft technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and the operational life cycle.
You will be a key member of the cross-functional MuleSoft leadership team. Collaboration and alignment across Sales, Customer Success, Pre-Sales, and Product teams will be integral to your success.
Responsibilities
- Lead a team of technical architects and consultants as they deliver MuleSoft solutions to our customers.
- Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce and MuleSoft environments, optimizing API performance, data orchestration, and platform resource consumption
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- Lead technical design sessions; architect and document complex integration solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases
- Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate API implementation and integration lifecycle velocity across projects
- Provide hands-on delivery guidance to influence standards for development, governance, and the operational life cycle.
- Build our practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
- Collaborate and align across Sales, Customer Success, Pre-Sales, and Product teams to ensure customer success.
- Maintain a target billable utilization and manage operational excellence when it comes to bookings and utilization forecasting.
To be successful, you have
- 12+ years experience leading by example and being a player and a coach.
- A background as a professional services leader with experience growing a practice and a strong consulting background in a credible system integrator firm or high growth enterprise software vendor.
- A collaborative mindset and the ability to gain trust with your team and across internal and external functional leaders.
- Experience architecting MuleSoft services integrations including a solid understanding of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment.
- Experience with API and integration security with a solid grasp of authentication and authorization concepts and principles.
- 6-10 years of proven track record leading integration teams and architecting solutions within a diverse technical team of clients, system integrators, contractors, and internal teams.
- A background in conducting technical workshops with technical and business clients to drive effective services and implementations.
- The ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike.
- A desire for continuous study of new technologies and functionality, and involvement in projects that push the capabilities of existing technologies.
- An appreciation for operational excellence when it comes to bookings and utilization forecast, contract terms, etc.
- Excellent verbal and written technical documentation skills.
- Experience managing people and projects in a matrix'd environment.
- Ability to establish credibility with smart engineers quickly, motivate people, instill accountability, and achieve results.
- Agile, proactive, comfortable working with ambiguous specifications and can prioritize on the fly.
- Knowledge of MuleSoft AI developments such as Mule AI Chain, Topic Center, API Catalog, MCP, Agentforce Connectors.
- Familiarity with AI & ML concepts, including predictive and generative AI, Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), and Agentic AI.
- Passion for continuous learning and experimentation with emerging AI technologies, including prompt engineering, new LLM models, and agentic AI frameworks.
- Basic understanding of Agentforce and building AI agents (Good to have).
Desired Skills
- Experience developing with Continuous Integration (CI) pipelines.
- Knowledge on publish & subscribe integration design models.
- Experience using Jenkins and Nexus technologies.
- Experience with solutions on Salesforce products/platform technologies (Experience building Service Cloud applications is a definite plus).
- Ability to learn quickly in a highly dynamic environment.
- Ability to take ownership of project delivery and multi-task on multiple projects/feature development.
- Bachelor degree in computer science or equivalent is desired (Masters would be preferred).
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
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