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Job Category Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Senior Technical Consultant on our Global Services Delivery (GSD) team, you will work hands-on with our customers and partners to address critically important business challenges using MuleSoft’s Anypoint Platform. You will provide technical guidance on MuleSoft implementation projects, evaluate the customer’s technical and functional requirements, and develop cost-effective solutions to provide customers with demonstrable returns. As a subject-matt guide in the field, you will develop solutions to help customers realize their business goals and advise them on standard methodologies for on-premise, cloud, and hybrid integration, and API management.
3 months:
● Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement ● Begin participation in field activities with clients by shadowing seasoned architects/senior consultants and practicing enablement gained from training ● Begin to complete MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches ● Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and give subject-matter expertise and project deliverables to architects to review for incorporation into internal knowledge exchanges
12 months:
● Continue to provide delivery of projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle ● Internalize frameworks, project deliverables, best practices/policies and implementations and vet with Senior Architects to chip in to internal collaboration networks and IP sharing ● Identify ongoing risks and struggles throughout project experiences in the field and chip in to defining and implementing internal mitigation measures to meet customer needs ● Supply to technical brown bag sessions and publish reusable content to the field ● Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design
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Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
● 6+ years of relevant hands-on development experience implementing integration solutions
● Hands-on integration development experience with MuleSoft.
- at-least one of below mentioned Integration tools:
IBM Integration (IIB, Data Power), Boomi, Talend (ESB), SAP Integration (PIPO, CPI)
● API Management solutions (Apigee, Mashery, etc)
● one or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)
● Validated ability to optimally conduct solutions within a diverse technical team of client, SIs, contractors, and internal teams
● Give integration artifacts to internal initiatives to enrich services organization practices
● Solid understanding of on-premise infrastructure and cloud-based deployments and configurations along with monitoring and management
● Experience developing, profiling, and fixing Java application code and automated testing tools
● Experience in completing technical design documentation and technical reference materials for client/internal consumption
● Ability to travel if needed (varies depending on project and business needs)
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
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