MS Engineer, Unix

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The role of Platform Support Engineer (L3) exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers. The incumbent within the role is knowledgeable about IT Service Management, has solid experience with various technologies.

What you'll be doing

Key Roles and Responsibilities:

• Provides support to users/administrators of the NTT platform

• Supports and contributes to the growth of best practices for delivery of support services

• understanding of NTT platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations

• Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision

• Engages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution

• Mentors less experienced team members in the various technologies