Provide day to day management of Transaction Management Exchange Traded Derivatives team in location for responsible client
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Drive transaction management, settlement and excellence though proactive management of the trade lifecycle
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Be a key participant in effective service delivery and client sentiment, including direct client contact
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Support and build a strong risk management and control environment
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Manage and develop the team effectively, ensuring appropriate coverage and control. Train and coach colleagues, provide inputs for performance reviews and appraisals
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Communicate effectively on issues / problems with the Clients and STT management and ensure a proper and timely follow-up is done to ensure resolution
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Embrace State Street’s “core values” and support a work environment reflecting the values
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Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
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Be a strong team player and demonstrate dedication to group and company goals
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Demonstrate professional maturity and effective time management
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Demonstrate the ability to analyze a problem, obtain and evaluate information, and reach sound conclusions
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Ensure all internal/external clients inquiries are logged and resolved in a timely and satisfactory manner
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Ensure all daily and monthly services are delivered in accordance with client SLA’s
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Assist with compliance reviews, controls and audits
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These skills will help you succeed in this role
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Excellent attention to detail
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Must be responsible and take ownership to the job which is allocated and beyond
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Must be organized and able to multi-task often working with tight deadlines
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Demonstrate the ability to handle multiple activities and to prioritize work effectively
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Must be proactive and be a problem solutioner
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Carries work ethics and professionalism within the organization’s principal and beyond
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Must be flexible often dealing with ad-hoc queries from clients and internal stakeholders
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Education & Preferred Qualifications
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Degree in finance/business or equivalent along with relevant industry experience
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Understanding of Middle Office operations, with strong knowledge of Exchange Traded Derivatives trade confirmation, processing, reconciliation and trade life cycle
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Minimum 10+ years of work experience in financial industry/services
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Proven experience with client communication/interaction at multiple levels
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Understanding of key technology within the support of investment management operations
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Experience of being part of organizational change, with an understanding of change management principles, techniques & tools
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Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous
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Strong MS Excel, Access, Word, PowerPoint skills necessary
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About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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