State Street’s Middle Office function is establishing a small specialist team to design, deliver and support business-driven automation and data enablement solutions across reconciliations, exception management, document processing, and cross-system workflows. This Vice President is the service owner for the automation capability, accountable for portfolio prioritization, risk and controls, and stable production operations.
Job Description
Who we are looking for
A senior operations/technology leader with proven experience delivering change in regulated investment operations. You will lead a six-person pod covering governance, engineering and run support, partnering with Operations teams who own process discovery and subject-matter expertise.
Why this role is important to us
Middle Office teams handle critical and time-sensitive controls, executions and decisions. Scaling automation safely requires clear ownership, strong governance, and a support model that maintains service levels while reducing manual effort and operational risk.
What you will be responsible for as Vice President you will
Own the automation service (build + run) and provide a clear operating rhythm: intake, prioritization, release, and support.
Partner with Operations leaders to convert discovery into a ranked backlog aligned to client impact, risk reduction, and capacity release.
Act as escalation point for production automations; ensure timely triage, communication, and resolution of issues.
Set standards for solution design, documentation, and evidence (runbooks, controls, audit trails) across Power Platform and RPA.
Ensure governance and lifecycle management (ownership, co-ownership, service accounts, periodic reviews/recertification).
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Drive a “systemic fix first” approach to recurring data issues; coordinate remediation across data providers/technology partners.
Develop team capability through coaching, performance management, and skills development.
Provide executive reporting on pipeline, value delivered, risk/compliance posture, and support health (incidents, trends).
Additional Key Responsibilities
Stakeholder & Client Management
Build strong relationships with Operations, Technology, Product, Risk/Compliance and Service Management stakeholders.
Represent the automation program in governance forums; communicate progress, dependencies and decisions clearly.
Promote adoption by ensuring solutions meet user needs, are usable, and are embedded in BAU processes.
Risk Management & Control Assurance
Ensure appropriate controls exist for automated processes (maker-checker where required, logging, access management).
Oversee incident/problem management alignment and lessons learned to reduce repeat failures.
Ensure documentation supports audit and regulatory requirements applicable to the serviced processes.
What we value
These skills will help you succeed in this role:
Deep understanding of investment operations / Middle Office processing and control environment.
Strong leadership and stakeholder management; ability to influence across functions and geographies.
Proven track record delivering automation, process improvement, and technology change in regulated environments.
Strong analytical and problem-solving skills; ability to make sound decisions under time pressure.
Excellent written and verbal communication skills; able to present to senior audiences.
Education & Preferred Qualifications
12+ years of professional experience (Middle Office / Investment Operations, Technology, or relevant consulting).
Demonstrated people leadership experience in a global/complex operating model.
Degree in finance, business, technology or equivalent relevant industry experience.
About State Street
State Street is a leading provider of financial services to institutional investors. Our teams help clients safeguard and steward assets and deliver effective investment solutions through servicing, data & analytics, research & trading, and investment management.
We strive to create an inclusive environment where employees can grow their careers while delivering value to clients. State Street is an equal opportunity and affirmative action employer.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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