Messaging Services Senior Specialist - M365, Teams/ Sharepoint One drive

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Senior Specialist - M365, Teams/ Sharepoint One drive to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

"A customer-centric approach with a focus on delivering high-quality support. Strong verbal and written communication skills, with the ability to explain technical concepts to end users Understanding their requirements and creating a positive client experience throughout the total client journey. Flexible working in US business hours or shifts supporting 24X7 steady state operations. Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks. Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests. Works on abstract and complex problems requiring evaluation of intangible variables. Integrates trends, data and information into plans, deliverables and recommendations. Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. Regularly exercises discretion and independent judgment on technical matters. Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Builds deeper understanding of processes, procedures, customers and organization Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent. Performs root cause analysis on failed components and implements corrective measures Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset Support and Administration of Microsoft Teams across the organization, including integration with other Microsoft 365 services. Monitor Teams usage, performance, and reliability, proactively addressing issues to ensure optimal service delivery. Administer Teams policies, settings, and permissions based on business requirements and best practices. Provide technical support and troubleshooting for Teams users, resolving issues related to chat, meetings, calls, and file sharing. Respond to and resolve user support requests, incidents, and service tickets related to M365 applications and services Plan and execute changes to the M365 services and environment, ensuring minimal disruption and effective communication to stakeholders Collaborate with IT security to implement and maintain security, compliance, and data retention policies within Teams. Manage Teams lifecycle, including creation, archiving, and deletion of teams and channels. Train and educate users on Teams features, updates, and best practices to maximize adoption and efficiency. Coordinate with other IT staff to integrate Teams with third-party applications and services as needed. Maintain documentation on Teams configurations, procedures, and troubleshooting guides. Stay up to date with Microsoft Teams updates, new features, and emerging technologies. Knowledge Microsoft Teams Phone System, including direct routing, calling plans, and integration with on-premises or cloud-based telephony infrastructure Familiarity with SIP, PSTN, VoIP protocols, and telephony concepts.