Medical Coordinator (BDS, BPT, MPT, BHMS, BAMS, BUMS Etc)

About the job

Job Title: Executive - Medical CoordinatorLocation: Sector - 14, GurugramExperience: 0-3 YearsWorking Days: 6 Shift & Week-off: RotationalQualifications: BDS, BAMS, BHMS, BPT, MPT Position Overview:At HexaHealth, we are hiring an Executive Medical Coordinator to manage patient interactions as part of our partnership with Narayana Health. This is a call-center based role involving both inbound and outbound calls, where you will guide patients through their surgical journey.The role covers two segments: High-End Surgeries: Cases like cardiac (bypass), cancer, etc. Post-Op / OPD Conversions: Follow-ups and converting consultations into surgeries. Key Responsibilities: Patient Coordination: Act as the primary point of contact, guiding patients through their treatment journey with clear and empathetic communication. Consultation Management: Schedule and coordinate appointments, diagnostics, and hospital visits with doctors and facilities under Narayana Health. Medical Case Handling: Understand patient requirements and align them with the appropriate department, doctor, or treatment plan. Pre & Post-Surgery Support: Assist with pre-surgery preparations and ensure timely post-operative follow-ups and care coordination. Inbound & Outbound Calls: Manage patient interactions for follow-ups, updates, and overall case coordination. CRM & Coordination: Maintain accurate patient records and collaborate with hospital teams and internal stakeholders for seamless case management. Skills we seek: Communication & Patient Handling: Strong verbal skills with a patient-first, empathetic approach. Coordination & Multitasking: Ability to manage multiple cases, schedules, and follow-ups efficiently in a fast-paced environment. Basic Medical & Tech Understanding: Familiarity with medical terminology along with comfort using CRM tools and systems. About HexaHealth:At HexaHealth, we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital. Website Link: https://www.hexahealth.com/LinkedIn Link: https://www.linkedin.com/company/hexahealth/Careers Page Link: https://www.hexahealth.com/careers

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: Competitive salary

Number of openings

1 Editor’s note

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