Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Overview
We are seeking a creative and strategic Marketing & Communications Manager to support a key client account in the Seattle, Washington region. This on-site role will serve as the primary communications, marketing, and design resource for the account, working closely with JLL's facilities and projects operations teams to deliver exceptional visual and communication experiences. The ideal candidate will combine strategic thinking with hands-on design capabilities, creating complex branding materials including signage, wayfinding systems, graphics, and customer-facing collateral that enhance the client's physical spaces and support operational excellence. This position requires regular presence at client sites with approximately 20% travel to various properties throughout the Washington state region area.
Key Responsibilities
Design & Brand Execution
Design and produce signage programs including building identification, wayfinding, directional signage, floor directories, and graphics
Create customer-facing materials including tenant welcome kits, building amenity guides, floor maps, lobby displays, and property marketing collateral
Develop branded materials that support facilities operations including safety signage, operational notices, event graphics, and internal communications
Design visual assets for projects operations including construction notifications, move announcements, renovation updates, and occupancy communications
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Conduct quality checks on printed and fabricated materials before and after installation
Visit sites to oversee installations and verify proper placement and execution
Operational Communications Support
Partner with facilities management teams to communicate building updates, service schedules, amenity information, and tenant notifications
Support projects operations by creating clear, branded communications for construction activities, move coordination, and space changes
Develop communication materials that keep building occupants informed and engaged
Design emergency preparedness materials and operational signage as needed
Maintain on-site presence to quickly respond to urgent communication needs
Strategic Communications & Marketing
Develop and implement communications and marketing strategies that support account operations and enhance client satisfaction
Create campaign calendars and communication plans aligned with facilities operations and client objectives
Produce written content including newsletters, email campaigns, announcements, and property updates
Manage content calendars ensuring timely, relevant communications across multiple properties
Stakeholder Collaboration
Serve as the on-site communications and design resource for facilities managers, project managers, and operations teams
Respond to communication requests from account team members with quick turnarounds and creative solutions
Build strong working relationships with client contacts and JLL service delivery teams through regular in-person interaction
Attend operational meetings to understand upcoming needs and proactively develop communication plans
Travel to various client properties throughout the region to support operations and maintain consistent brand presence
Digital Channel Management
Manage building-specific digital platforms including SharePoint websites, tenant portals, digital displays, or social media channels
Design and schedule content for digital displays in lobbies and common areas
Monitor engagement and optimize digital communications strategies
Required:
Bachelor's degree in Graphic Design, Communications, Marketing, Visual Communications, or related field
5+ years of experience in communications and marketing with substantial hands-on design responsibility
Strong graphic design portfolio demonstrating expertise in design capabilities and customer-facing branded materials
Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) with ability to produce print-ready files and technical specifications
Understanding of print production processes, materials, fabrication methods, and signage systems
Excellent writing and editing skills with attention to detail
Proven project management experience and organizational skills; Ability to manage multiple requests and priorities in a fast-paced operations environment
Strong collaboration skills with ability to work effectively with facilities and operations teams
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
Experience with email platforms, content management systems, and digital tools
Reliable transportation and willingness to travel regularly to client sites throughout the Seattle, Washington region
Comfort working on-site in operational environments including active construction areas and multi-building campuses
Preferred:
Experience in real estate, corporate services, facilities management, or related industries
Familiarity with building operations and facility management environments
Video editing skills and experience with motion graphics
Photography skills or art direction experience
Experience supporting operational teams with communication needs
Familiarity with federal or government contracting environments
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
110,000.00 – 130,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –Seattle, WA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, s
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