Manager, WFM Enterprise AI Strategy and Planning

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

96 900 $ / $96,900 - 136 800 $ / $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

JOB DESCRIPTION

This role leads the integration of workforce management (WFM) strategy into TD’s broader enterprise AI and transformation agenda across North American Customer Operations. The position acts as the central point of coordination between business transformation initiatives, financial planning, workforce strategy, and evolving cloud and AI priorities, including AWS-based AI and agentic AI capabilities, to ensure WFM inputs are embedded early and accurately in enterprise decision-making.

The team is responsible for tracking workforce assumptions, capacity impacts, and financial implications tied to major transformation initiatives, ensuring alignment between business planning and operational execution. This includes translating enterprise-level decisions into actionable workforce plans and ensuring risks and opportunities are clearly understood.

The successful candidate will bring strong strategic thinking, financial acumen, and the ability to synthesize complex inputs into clear direction for WFM leadership. The role requires practical experience supporting or launching AI-enabled capabilities, with preference for candidates who have worked with AWS AI services, cloud-based platforms, or agentic AI use cases in an enterprise environment.

As a key role within Enterprise WFM, the successful applicant will help establish governance and processes to ensure workforce strategy remains aligned with the pace and complexity of ongoing transformation.