Manager, WFM AI Capabilities & Integration

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

96 900 $ / $96,900 - 136 800 $ / $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

JOB DESCRIPTION

This role leads the integration of AI-enabled capabilities and technology solutions into the Workforce Management (WFM) ecosystem, with a strong focus on AWS-based AI capabilities and cloud integration. The team is responsible for ensuring new tools, workflows, and system integrations are effectively implemented and adopted across WFM operations.

The role owns the end-to-end integration lifecycle, from translating AWS AI and other technical capabilities into operational use cases, to ensuring solutions are scalable, reliable, and aligned with business needs. This includes managing system integrations, data flows, workflow enhancements, and cross-platform connectivity across multiple WFM and enterprise technology environments.

The successful candidate will bring strong technical expertise, operational understanding, and hands-on experience working with AWS AI capabilities, cloud-based integrations, and enterprise platforms. This role requires someone who can bridge technology and business needs and help shape how AI and advanced technologies are embedded into WFM processes at scale.

As part of a growing capability within Enterprise WFM, the successful applicant will help define integration standards, improve system connectivity, and support the practical adoption of AWS AI-enabled solutions across the function. External experience bringing cloud and AI capabilities into operational environments will be highly valued.