Manager, Technical Account Manager

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

Proofpoint is seeking a Manager, Premium Security Services, to lead a team of Technical Account Managers responsible for driving technical success and adoption across our enterprise customer base. This role is focused on coaching and enabling TAMs to deliver exceptional post-sales technical guidance, ensuring customers realize maximum value from Proofpoint solutions. The Manager will collaborate closely with Customer Success, Support, and Sales teams to maintain customer health, mitigate risk, and support renewals and expansion.

Your day-to-day

• Lead and develop a team of Technical Account Managers, providing mentorship, performance feedback, and career development.

• Drive operational excellence by implementing best practices, playbooks, and processes for technical engagement and lifecycle management.

• Monitor customer health and program delivery, ensuring TAMs proactively address risks and deliver value-based outcomes.