Manager-Tech Ops Engineering

How will you make an impact in this role?

This role is responsible for driving the reliability, resiliency, performance, and modernization of critical American Express platforms across both Mainframe and Distributed environments. You will leverage deep technical expertise in software engineering, runtime engineering, production support, and platform operations to quickly assess and remediate complex availability, performance, and operational issues.

As part of our technology team, you will partner with engineering, product, infrastructure, and operations teams to design, build, automate, and support highly available enterprise platforms. You will help accelerate modernization initiatives, improve operational excellence, and deliver secure, scalable, and resilient solutions that power critical customer and business capabilities.

Software Engineering & Platform Development

• Serve as a hands-on engineer with expertise in supporting complex enterprise applications, platforms, and operational tooling across Mainframe and Distributed environments.

• This role requires and must have 5+ years of mainframe experience and knowledge, understanding and experience of distributed application is a plus.

• Design, develop, prototype, code, test, and implement scalable software solutions using technologies such as Java, Python, COBOL, REXX, JCL, SQL, and related frameworks.

• Act as a technical contributor in change management reviews, root cause analysis, and troubleshooting of complex technical issues.

• Design and implement automation solutions, and engineering practices that improve platform resiliency, operational efficiency, and security.

• Use best practices in incident management, problem management and change management as this role focuses on application production support.

Runtime Engineering, Reliability & Operations