Manager - Site Operations

About the job

About SmartQ:SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.In the last decade, weve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve. Since our inception in 2015, weve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the worlds largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo. At the heart of SmartQ is a culture shaped by four core pillars:Great People | Great Food | Great Experience | Greater GoodThese values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn Life page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewA Are you excited to join our team as Manager - Site Operations?Do you enjoy managing day-to-day operations and building strong relationships with clients and vendors? If yes, this role is for you. As a Manager - Site Executive at SmartQ, you will oversee daily food court operations, ensure smooth service delivery, coordinate with vendors and on-ground teams, and efficiently resolve operational challenges. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence in food and technology space. Roles and responsibilities:

• Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
• Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
• Conduct food wastage analysis and implement cost-optimization initiatives.
• Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.
• Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.
• Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.