Manager - ServiceNow Technical Development

Position Role Type:

Hybrid

What You Will Do

The ServiceNow Technical lead will design, develop, and maintain applications and workflows on the ServiceNow platform. This role involves collaborating with cross-functional teams to understand business needs, configuring the platform, and ensuring its reliability, performance, and scalability

Qualifications You Must Have

- 10+ years of hands-on experience in design, development, and delivery of ServiceNow solutions in global environments

- Minimum 2+ years’ experience in supporting the ServiceNow platform, debugging Issues, root cause Analysis and fixing Incidents

- Ability to lead and mentor technical teams

- Extensive experience with ServiceNow architecture, development, and administration

- Hands-on experience in ITSM, ITOM, HRSD, Custom Applications and other ServiceNow modules. Respective certifications will be an added value

- Advanced Proficiency in scripting languages used within ServiceNow (JavaScript, GlideScript, Angular JS)

- Experience in Virtual Agent, Agent Workspace, UI Builder, Flow designer and Platform Analytics is a Plus

- Experience with REST/SOAP integrations and Scripted REST APIs

- Strong analytical thinking, interpersonal, oral, and written communication skills with ability to work with technology stakeholders at various levels and including global teams

- Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodologies

Education:

- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Qualifications We Prefer

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Application Developer (CAD).

- ITIL Foundation certification.