Manager - Service Strategy

Responsibilities & Key Deliverables

• Functional areas covered: After Sales and Service Processes

• Responsible for driving service excellence by working closely with the field work force to drive customer centric changes and processes.

• Expert in functional analysis and documentation of requirements including logics, designs, visualisations etc. with the functional teams

• Enabling achievement of business objectives through effective management of the After Sales and Service Digitization platform.

• Driving operational excellence for the platform while ensuring highest quality standards.

• Defining the vision for the platform and building the operational roadmap to achieve the vision.

• Understanding & representing dealer needs while demonstrating subject matter expertise in dealer After Sales operations.

• Driving adoption & effective usage of the platform amongst various user groups.

• Ensuring adherence to regulatory & compliance requirements.

• Driving sprint planning & requirement grooming with the dealer team

• Involvement in testing & validating acceptance criteria and signing off for deployment

• Building & implementing go to market strategy for new processes / platforms